FLT’s brand is built around a core of competence, meritocracy and constant evolution. The mores of enhancement among our people and an organizational commitment to continuous personal and professional development keeps us at the forefront in this fast-changing and demanding industry.
Being seen as an Employer of Choice in this industry, it reinforces our resolve to attract, retain and nurture talent of our Human Capital through our Employee-centric work culture.
FLT is committed toward enhancing the skills and competencies of our employees and grooming them as our future Leaders. Toward achieving this, we provide powerful career development opportunities and a supportive environment to foster Career Growth.
To proactively manage this, every individual’s Strengths and Gaps are identified at the nascent stage of their Career through an Assessment Centre that helps in drawing a career plan for both vertical and lateral growth.
The rigorous training provided for all the agents ensures that besides acquiring special skills for customer service and communication, an individualized Training calendar is formulated for all our employees keeping in mind their strengths and gaps toward enabling them to raise up to the next level in the organization.
Boasting of a world-class work environment with an open and broad-minded work culture, FLT provides a holistic compensation structure where—apart from a fixed salary—employees can look forward to a highly rewarding performance-based incentive plan.
FLT invites graduates in any discipline with good communication skills to join its growing team of world-class customer support officers. Interested candidates can contact FLT at:
The culture of FLT is one of growth, innovation and progress with vibrant employees who are delighted to help drive customer and client satisfaction. We understand that the customer’s success is our success and our growth depends on delivering consistent and reliable world-class services.
Recruiting the right service personnel with the right attitude is a major priority for a growing organization like FLT. Specific skills, knowledge, values and attitude are identified and aligned with client expectations and our business goals.
FLT’s well-structured recruitment process has attracted a large number of talented young people from the resource pool available in India and the Philippines. We manage motivation and retention through a highly structured career path, cross-functional opportunities and performance-oriented incentives.
FLT’s recruitment process ensures that we employ only the “best-of-breed” candidates and look for the following qualities:
FLT provides three-tiered induction cum training program that equips all agents with the skills, knowledge, and ability to deliver effectively and consistently for its global clients. Apart from providing call center training, FLT’s well-equipped training department also conducts the following training on a regular basis:
FLT has a highly skilled training team that trains call center representatives on all the projects that are currently being handled. First, the trainers evaluate every representative’s initial aptitude level to create a point of reference. This evaluation is used to plan the key focus areas for each individual. Frequent evaluations are conducted at the beginning of the training to ensure consistency and reliability using constructive and creative feedback sessions that proactively engage the representative to deliver excellent results from the first touch. Constant And Never-ending Improvement (CANI) is the FLT desire for our valued clients.
FLT’s representatives are immersed in highly specialized training that will ultimately add to the representative’s competencies and equip them to compete on a global level. FLT’s goal is to impart significant and reliable knowledge of American, British, and Australian mores. We believe our highly skilled representatives are some of the best in the world, and our delivery scores reflect this on a regular basis. This special training encompasses:
Evolution of countries with modules on the immigrant history;
Various social, cultural, and geopolitical components that make up the broad fabric of the countries;
Cultural identity of different locations within a country;
Famous and historical monuments;
The political scenario.
Social security, medical insurance, taxes, road rules, television programs, news anchors, talk show hosts, the weather, entertainment industry, professional and college sporting leagues;
Exposure to commonly used business phrases, and their corresponding equivalents;
Commonly used idioms and phrases and their meanings.
FLT strongly believes in providing the right platform for career growth to its employees. The needs of an employee evolve as he or she grows in the organization. Therefore, FLT has in place the following measures to constantly motivate and monitor its employees:
Cross-Functional Opportunity: Deserving employees get to move cross-functionally from operations into areas such as marketing, IT support, technology, projects, recruitment and training.
Structured Compensation Packages: Created on par with the industry best to help attract and retain good talent.
Logistics and Cafeteria: Provided to every employee as they work in US or UK time zones.
Periodic Appraisals: To motivate employees by reviewing and rewarding performance.
Performance Based Incentives: Paid in addition to fixed salary component on a monthly basis. This is based on performance weighted by other critical factors like attendance, quality, and accent skills
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